Frequently asked questions.
Browse by topic: from pricing and legal requirements to finding the right helper for your family.
Browse for free in the Yaya mobile app or on CareFinder Web. Subscribe for messaging and contact access in either. Families can start with a free trial in the Yaya mobile app, including 3 free credits. Each message sent, CV viewed or job application viewed uses 1 credit. Choose a weekly, monthly or two-month plan. You pay Yaya for your subscription; helpers never pay Yaya.
Browse for free in the Yaya mobile app or on CareFinder Web. Subscribe for messaging and contact access in either. Families can start with a free trial in the Yaya mobile app, including 3 free credits. Each message sent, CV viewed or job application viewed uses 1 credit.
You pay Yaya only for your subscription. Salary and benefits are agreed directly between you and the helper, ensuring full transparency and fairness.
Pausing your job post does not pause your subscription or its billing. You can pause a job post while interviewing or trialling candidates; your subscription remains active. Manage your subscription separately through the channel where you purchased it.
Every helper is screened by our onboarding team, and only about 30% are approved. While Yaya verifies basic details, families must always conduct their own due diligence — interview thoroughly, confirm references, and verify experience before hiring.
Yaya monitors login and activity data to ensure visibility of only active helpers. Profiles with no activity are flagged and removed automatically, so you always see genuine, available candidates.
Yaya lists nannies, nanny/maids, nanny/caregivers, maids, cooks, and drivers. We also feature specialists for childcare, household support, wellness, and development.
Helpers typically list expected salaries between BHD 200 and 500 per month depending on role and experience. Payments go directly to the helper; Yaya takes no commission.
You can chat securely in-app, call, or connect via WhatsApp. Many helpers are working during the day, so responses might take time.
Yes, if your settings allow. Helpers can apply to your jobs inside the app, but Yaya never shares your contact details externally for privacy.
We have many families hiring daily. The best option is to check back often, on the web or in the app, and use the "last active" time on profiles as a good indicator of availability. We also deactivate inactive profiles based on activity.
Families' contact details are never shared publicly. If a family chooses, helpers can apply directly to their job posts, and can use Yaya messaging on CareFinder Web or in the app. Calls and WhatsApp conversations take place outside Yaya.
Many helpers include references from previous employers. Yaya doesn't verify these directly but lists them clearly so families can easily cross-check with prior employers before hiring.
Yes. Yaya maintains a strict zero-tolerance policy toward discrimination or misconduct. We promote equality and inclusion across all users and investigate any reported issues immediately.
No. Yaya is a platform — not an agency — that connects families directly with verified helpers. There are no placement fees or commissions, and subscriptions can be purchased on CareFinder Web or through the Yaya mobile app.
Use our smart filters to narrow your search by role, experience, languages, live-in/live-out, and more. Read profiles carefully, watch video greetings, and message early. Friendly, clear messages get faster replies and help you find a match quickly.
Yaya is customer-centric with live-agent support seven days a week, on the web at CareFinder and in the Yaya app. We review every profile before it goes live, proactively deactivate inactive helpers, and offer secure messaging, video greetings, and powerful filters — all without agency markups. Web purchases are managed through CareFinder; App Store and Google Play purchases are managed through the relevant store.
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