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Agency or direct hire: which suits your family?

Last checked: 26 September 2026By Yaya Middle EastHow we compared

In short

  • An agency suits short-term needs: cover while your nanny is on holiday, help while family visits, or someone for one or two months. On a monthly package the agency is her sponsor and pays her, so there is no visa for you to arrange, and it replaces her if it doesn't work out.
  • Hiring directly suits long-term care. You choose from 2,313 approved caregivers on Yaya, meet them before you decide, and the salary you agree goes to her in full. In our experience, it is also where most experienced caregivers look for work.
  • The trade-off is risk. Hiring directly means paying for a two-year visa before she starts, and there is no visa refund if it doesn't work out. Careful interviews, an extended interview at home and reference calls are how you lower that risk.
  • Either way, hire the legal way: sponsor her yourself, have a licensed agency sponsor a nanny you found (sponsorship only, so she still works for you), or take on one of an agency's own workers through its monthly package.
Side by side

Quick comparison

This page compares hiring directly, as you do on Yaya, with a licensed agency's monthly package. Licensed agencies are often still called Tadbeer centres.

Hiring directly on Yaya vs an agency monthly package (UAE, checked 26 September 2026)
FeatureHire directly on YayaAgency monthly package
Choosing
Who picks the candidatesYou do: message anyone you like, or post a job and let caregivers applyThe agency proposes from the workers it sponsors
How many to choose from2,313 approved caregiver profiles (live count), each with a video introductionThe agency's own roster (one large agency advertises 300+ available)
Meet before you decideYes: chat in the app, call, then interview in personUsually, among the candidates offered
Cost
UpfrontA Yaya plan while you search (from AED 99 for the first week), then her two-year visa, privately or through our sponsorship partners (visa costs)Usually nothing extra: the agency is her sponsor and the visa is included
Each monthHer salary, paid to herOne fee to the agency that includes her salary, from AED 2,500 a month and up; one large agency charges AED 2,980 to AED 4,490 a month for live-in, depending on nationality, and AED 950 more for live-out
Who decides her payYou agree it with herThe agency
Commitment and risk
Her sponsorYou, or a licensed agency on your behalf (sponsorship only; she still works for you)The agency
Minimum commitmentThe two-year visaNone at the agencies we checked: weekly, monthly or yearly
If it doesn't work outNo visa refund; you start a new searchThe agency replaces her; some advertise unlimited replacements
Best forLong-term care, where you choose who looks after your childrenShort-term cover: holidays, family visits, one or two months

How to read this table: agency prices are the lowest each agency publishes on its own website, read on 26 September 2026; prices rise from there with nationality, live-out and package.

Common confusion

Agency hire is not agency sponsorship

Both involve a licensed agency, so families often mix them up. The difference is who finds her, who she works for and who pays her.

Agency hire

Hiring through an agency

The agency's monthly package: you pay the agency, and the agency employs her.

  • Who finds her: the agency, from its own roster
  • Who she works for: the agency, which places her in your home
  • Who pays her: the agency, out of your monthly fee
  • If it doesn't work out: the agency sends a replacement
  • What you pay: one monthly fee, from AED 2,500 a month and up
Direct hire

Agency sponsorship only

You find and hire her yourself; a licensed agency only handles her visa.

  • Who finds her: you, for example on Yaya
  • Who she works for: your family, on the terms you agree with her
  • Who pays her: you, directly
  • What the agency does: her visa, Emirates ID, insurance and paperwork
  • What you pay: her salary, plus the agency's visa fee (visa costs)

There is also a third route: sponsor her yourself (private sponsorship), where you are her sponsor and handle the visa paperwork. For visa sponsorship through an agency, Yaya families can use our partners Maids.cc or Housekeeping Co.

Your situation

Which suits your family

Hire directly on Yaya if

  • You want long-term care, for a year or more
  • You want to choose who looks after your children, not be sent someone
  • You want an experienced caregiver who has chosen to work for your family
  • You want to watch her video, read her profile and talk to her before you interview
  • You believe your nanny should get her full wage
  • You're ready to interview carefully and call her references

Use an agency if

  • You need cover while your nanny is on holiday
  • Family is visiting and you need help for a few weeks
  • You need someone for one or two months
  • You want someone working in your home for a few weeks before you commit to anything longer
  • You need someone within days and don't have time to interview
  • You want a replacement if it doesn't work out
In detail

How the two compare

How agencies charge

On a monthly package, the agency is her sponsor and, under UAE law, her employer (Federal Decree-Law No. 9 of 2022, Article 14). You pay it one fee each month, it pays her, and it can replace her. Published live-in packages start from AED 2,500 a month at licensed service centres and go up from there: one large agency charges AED 2,980 to AED 4,490 a month for live-in, depending on nationality, and AED 950 more for live-out. The agencies we checked ask for no fixed contract.

Hiring directly, you pay to find her (Yaya starts at AED 99 for the first week), then her visa, then her salary, which you agree with her and pay to her.

Who you choose from

An agency proposes candidates from the workers it sponsors. On Yaya you browse caregiver profiles yourself, each with a video introduction, work history and references where provided, and filter by what matters to you. You can also post a job and let caregivers apply; you choose who can.

Every Yaya profile is reviewed by hand before it goes live, and about 30% of applicants are approved.

If it doesn't work out

This is where agencies offer real reassurance. On a monthly package the agency sends a replacement, and one large agency advertises unlimited same-day replacements.

Hiring directly, the visa is paid before she starts and there is no visa refund if it doesn't work out. The law allows a probation period of up to six months once she starts work (Article 8). That is the extra risk of hiring directly, and why the checks below matter.

Our view: where the experienced caregivers are

A monthly package has to cover her salary, her visa and insurance, and the agency's own costs and margin. At the prices agencies publish, from AED 2,500 a month with visa and insurance included, that leaves limited room for her pay. In our experience, that is why agency rosters lean towards caregivers who are new to the UAE or new to the work, and why agencies find it hard to keep their most experienced people.

Once a caregiver has experience and references, she can usually earn more when a family hires her directly, and she can choose the family she works for. In our experience, many caregivers who start with an agency move to direct sponsorship when their contract ends, then look for their next family on direct-hire platforms such as Yaya. We rarely see anyone go back from a direct salary to an agency package.

That is also why we see "unlimited replacements" differently. It is a real convenience when you need cover. But the person looking after your children is not interchangeable, and a model built around replacing people is not built around keeping them. An agency saves you the search today; if you want care that lasts, choosing carefully once is worth the extra effort. That is what Yaya is built for.

Hiring directly

How to lower the risk of hiring directly

The visa is the commitment, so the checks before it are where you lower the risk.

  1. Shortlist on the profile and video: experience, children's ages, languages and references. Look for long stays with previous families: four or five years with one family usually says a lot about her.
  2. Talk first in the app, then meet face to face for an interview.
  3. Hold an extended interview at home over a few visits on different days, so you can see how she interacts with your children and your family.
  4. Call her previous employers. References are a great place to start, but one missing or mixed reference doesn't have to rule her out; weigh it with everything else you've seen.
  5. Set expectations in the interview: her actual day-to-day job, working hours, evening babysitting and how often, days off, sick days and accommodation. In our experience, most problems start when the job turns out different from the one described in the interview. Then put it all in writing.
  6. Choose how to sponsor her: privately, or with visa sponsorship from our partners Maids.cc or Housekeeping Co, so she still works for you and you pay her (visa options).

Want someone to run the search for you? Yaya Concierge does it for you, from AED 1,000 + VAT.

Reviews

Rated by families

As shown on each platform on 26 September 2026.

Method

How we compared

This page is published by Yaya Middle East, which runs a direct-hire platform. On 26 September 2026 we read the price pages of three MOHRE-licensed agencies, listed in the sources below. Agency prices are the lowest each agency publishes and vary by nationality, live-in or live-out, and package. Where we give our view rather than a published fact, we say so.

Legal points come from the English text of Federal Decree-Law No. 9 of 2022 on an archived copy of the official legislation portal (captured 22 July 2025), because the live portal would not open for us on that date. Later amendments may apply. This is general information, not legal advice. Spot something out of date? Email support@yayamiddleeast.com and we will correct it.

FAQ

Frequently asked questions

Is it cheaper to hire a nanny through an agency or directly?

It depends on the salary you agree and how long she stays. A monthly package puts her salary, visa and the agency's fees into one price: published live-in packages start from AED 2,500 a month and go up from there; one large agency charges AED 2,980 to AED 4,490 a month for live-in, depending on nationality, and AED 950 more for live-out. Hiring directly, you pay her salary to her, her two-year visa, and a Yaya plan while you search. For short-term cover a package is simpler; over a long stay, hiring directly puts more of what you pay into her salary.

Are experienced nannies found through agencies or directly?

In our experience, most experienced caregivers look for work directly. A monthly package has to cover her salary, visa, insurance and the agency's margin, which leaves limited room for her pay. Once a caregiver has experience and references, she can usually earn more when a family hires her directly, and she chooses who she works for, so many move to direct sponsorship when an agency contract ends.

Can I get to know a nanny before I sponsor her?

Yes. Talk in the app, meet face to face, then hold an extended interview at home over a few visits on different days, so you can see how she interacts with your children and your family. Call her previous employers too. If you'd like someone working in your home for a few weeks before a longer commitment, a licensed agency's monthly package gives you that.

What is an extended interview?

An interview at your home, spread over a few visits on different days, after you have talked in the app and met face to face. She meets your children and your family, you see how she interacts with them, and you talk through the actual job: hours, evening babysitting, days off and sick days.

What is the difference between hiring through an agency and agency sponsorship?

Hiring through an agency means the agency finds her, employs her and pays her out of the monthly fee you pay it, and replaces her if it doesn't work out. With agency sponsorship only, you find and hire her yourself, for example on Yaya, and pay her salary directly; the agency only holds her visa and handles the paperwork, for a visa fee.

Can a licensed agency sponsor a nanny I found on Yaya?

Yes. Our partners Maids.cc and Housekeeping Co offer visa sponsorship for a nanny you have found. They handle her visa and paperwork; she works for your family and you pay her salary. Options and prices are on Yaya's visa page.

Can I hire a nanny through Yaya for a few weeks?

Yaya is built for long-term hiring, where you sponsor the caregiver yourself or through a licensed agency. For a few weeks of cover, such as while your nanny is on holiday or family is visiting, a licensed agency's monthly package is the better fit.

Is Yaya an agency?

No. Yaya is a platform, not an agency, that connects families directly with helpers. There are no placement fees or commissions, and subscriptions can be purchased on CareFinder Web or through the Yaya mobile app.

Sources

  • Federal Decree-Law No. 9 of 2022 on Domestic Workers, English text on uaelegislation.gov.ae (archived copy of 22 July 2025): Article 4 (licensing), Article 8 (probation), Article 14 (temporary employment)
  • MOHRE, mohre.gov.ae: "MoHRE urges employers and families to deal exclusively with licensed Domestic Worker Recruitment Offices to protect their rights", 5 Sept 2023
  • maids.cc: home page and /learn/full-time (MOHRE-licensed), viewed 26 September 2026. Monthly prices shown as the package price plus the "maid's benefit" listed beside it; its home page gives the starting total as AED 2,980 (AED 2,590 + AED 390). Filipina live-in: AED 3,500 + AED 990. Live-out adds AED 950 a month.
  • excellencecenter.ae/tadbeer-pricing (Excellence Domestic Workers Services Center, MOHRE-licensed): monthly live-in package from AED 2,500 including salary, visa and insurance; viewed 26 September 2026
  • thetadbeer.ae (Vicekeeper Domestic Workers Services, MOHRE-licensed): monthly live-in housekeeper or nanny package AED 2,500 including salary and visa, with unlimited free replacements; viewed 26 September 2026
  • yayamiddleeast.com: /pricing, /visa, /faq, viewed 26 September 2026

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