ConciergeFinding the right nanny takes time. Let the Yaya team find matching profiles and speak to caregivers about your role, so you can focus on meeting them.
Your shortlistFrom the Yaya Concierge teamRound 1
Nanny · 5 yearsLive-in · Toddler experienceContactedInterested
Nanny · 7 yearsLive-in · Can start in NovemberContactedInterested
Nanny · 8 yearsLive-in · Two-child family beforeContactedInterestedYour shortlist is ready3 caregivers interested in your role.nowBoth packages start with your family’s brief and a conversation with matching caregivers.
We do the searching. You take it from there.
Tell us what you need and we'll search Yaya, contact matching caregivers and send you a focused shortlist of people interested in your role.
First shortlist targeted within 2 working days of brief approval and payment.
Start a Curated ShortlistWant us to stay on the search with you?
We keep searching for up to 45 days, speak to candidates against your brief and give you the information you need before deciding who to meet.
Includes a briefing call, feedback review and interview preparation for candidates.
Start a Managed SearchEach package covers one household, one role and one approved brief. The fee covers our team’s work, not a guaranteed hire. You receive and sign a separate service agreement before paying.
Speak to our team and sign your Concierge Service Agreement.
Complete your requirements form, or have your Managed Search briefing call.
After brief approval and payment, we find profiles and contact matching caregivers.
Contact each introduction promptly. You arrange interviews and make the hiring decision.
| Package feature | Curated Shortlist | Managed Search |
|---|---|---|
| Best for | Families short on time who want us to find the matches, then take it from there. | Families who want a more tailored, ongoing search — especially for roles with specific requirements. |
| Getting started | Complete a requirements form | 20–30 minute briefing call + written brief |
| How we search | Up to two curated shortlist rounds | Ongoing search for up to 45 calendar days |
| Before we introduce someone | We explain your role and check interest, availability and key expectations | We do the same, plus a detailed call against your specific brief |
| What you receive | Matching caregiver profiles | Profiles plus a written summary of each caregiver call |
| Using your feedback | Your Round 1 feedback helps shape Round 2 | Structured feedback review helps guide the ongoing search |
| Your support | Yaya team support through your shortlist rounds | Named Concierge coordinator + weekly progress updates |
| Extra guidance | Salary guidance and visa-provider introductions after hire | The same, plus interview-preparation guidance for candidates |
Concierge is run by Yaya’s own team. It is a separate service from browsing and messaging through CareFinder Web or the mobile app.
Prefer to search yourself? →We explain your job and check caregivers’ interest, availability and expectations. Managed Search adds a detailed call and written answers.
You arrange interviews and trials, check references and documents, and agree employment directly. A hire is not guaranteed; post-hire replacement is not included.
Both packages include salary guidance videos. Once you hire, we can introduce independent licensed visa providers; their services and charges are separate.
Our UAE team searches the caregiver profiles on Yaya against your family’s brief. We contact suitable caregivers about your role and introduce those who confirm their interest and availability. You arrange interviews and make the hiring decision.
Choose Curated Shortlist if you want up to two rounds of profiles and prefer to manage the next steps yourself. Choose Managed Search if you want an ongoing search for up to 45 calendar days, written summaries of caregiver calls, a named coordinator, and CV and reference checks on the candidate you choose.
No. Concierge is a separate, one-off paid service. You can also search independently through CareFinder Web or the Yaya mobile app; their subscription terms remain separate.
Concierge adds a role-specific conversation to Yaya’s existing platform profile-review process. We explain your job and check interest, availability, salary expectations and working conditions. Managed Search includes a more detailed call and a written summary, and once you have chosen a candidate we review her CV and contact her references. Other answers are supplied by the caregiver and cannot be independently guaranteed.
No. The fee covers the team’s search work and the services in your package. A hire and continued caregiver availability are not guaranteed, and post-hire replacements are not included. The service agreement explains the limited substitution arrangements that can apply during a search.
You arrange interviews and any lawful trial, make the offer and handle the employment relationship. Trial coordination is not included. CV and reference checks are part of Managed Search only, and run on the candidate you choose. Once you hire, we can offer general visa guidance and introductions to independent licensed providers. Their fees and services are separate.
Contact the Yaya team to choose your package and complete the service agreement. Payment is made through a Stripe link within 48 hours of signing. We begin once your brief is approved and payment is confirmed.
Cancellation and refunds are governed by your separate Concierge Service Agreement, which you receive before signing and paying. Contact support@yayamiddleeast.com for help.
Speak to our concierge team.