Terms & Conditions.

Yaya operates as a digital platform that connects families with domestic workers. Our services include:

Job Matching for Domestic Workers (“Carefinder”): Families (“Service Seekers”) may browse profiles of individuals (“Service Providers”) seeking employment as nannies, housemaids, or caregivers, and may communicate with them directly.

Yaya Concierge

Yaya Concierge is a separate paid service for families in the UAE, delivered by Yaya Middle East FZ-LLC. Our team searches caregiver profiles on the Platform against the family’s approved brief, contacts matching caregivers and provides introductions and the support included in the selected package. In the Managed Search package, once a family has chosen a candidate, our team reviews her CV and contacts her references.

Families arrange interviews and trials, make hiring decisions and enter employment arrangements directly. Concierge does not guarantee a hire or provide post-hire replacements. The selected package and separate Concierge Service Agreement govern the service.

Yaya operates solely as a digital platform provider that facilitates connections between families (“Service Seekers”) and individuals offering domestic services (“Service Providers”). Yaya does not employ, supervise, or manage any Service Provider and is not involved in the negotiation, execution, or enforcement of any agreement between users.

No Employment Relationship

Yaya is not the employer, representative, or agent of any Service Provider. All employment or service arrangements are made directly between the Service Seeker and the Service Provider, and any terms, payments, or disputes arising from such arrangements are solely between those parties.

Profile Review

Every Service Provider profile is reviewed by Yaya before it is published. Our review combines automated checks with review by a member of our team. We check the profile for inconsistencies and duplicate accounts, review the identity document the Service Provider has uploaded, review the experience and profile details she has supplied, and contact her directly to confirm she is a real person, in the country, active and looking for work. Profiles that do not meet our standards are not approved, and Yaya may suspend or remove a profile at any time.

No Guarantee of Conduct or Suitability

Our profile review is not a background or reference check and does not guarantee the honesty, character, skills, reliability or suitability of any Service Provider. Some information, including references and certifications, is supplied by Service Providers and cannot be independently guaranteed by Yaya. Service Seekers remain solely responsible for conducting their own interviews, trials, and background or reference checks before hiring.

Compliance with Local Laws

Users are fully responsible for ensuring compliance with all applicable labor, visa, and consumer protection laws in their jurisdiction. Yaya does not provide legal advice and does not act as a licensed recruitment or placement agency.

Criminal or Unlawful Conduct

Yaya is not responsible for any criminal, negligent, or unlawful acts committed by users of the platform. Any such incidents must be reported directly to local law enforcement authorities. Yaya may cooperate with authorities when legally required but assumes no liability for the actions, omissions, or representations of individual users.

By using the Platform, you represent and warrant that you:

• Are at least 18 years old.
• If registering as a Service Provider, are legally permitted to work in the jurisdiction where you seek employment.
• Have no criminal history related to violence, abuse, fraud, or offenses endangering the safety of others.
• Are not registered or required to register as a sex offender in any jurisdiction.

Yaya reserves the right to suspend or remove accounts that violate these eligibility criteria and to report suspected criminal activity to relevant authorities.

To access certain features, you must create a User Account. You agree to:

• Provide accurate, complete, and up-to-date registration data.
• Keep your login credentials secure and confidential.
• Notify Yaya immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that pose a security risk or violate these Terms.

Messages from Yaya

When you create an account, you agree that Yaya may contact you by email, WhatsApp and push notification. We send two kinds of messages:

• Service messages about your account and your use of Yaya, such as sign-in codes, account and subscription notices, new messages and applications, interview invitations and reminders, and profile updates. These are part of the service, so we send them for as long as you have an account.
• Marketing messages about Yaya features, tips, offers and partner perks. You can opt out at any time by using the unsubscribe link in a marketing email, by asking us to stop on WhatsApp, or by contacting us. Opting out does not stop service messages.

You can turn push notifications on or off at any time in your phone’s settings.

By using the Platform, you agree to:

• Provide truthful and accurate information in your profile.
• Refrain from posting false, misleading, or unlawful content.
• Respect the privacy of other users.
• Avoid harassment, discrimination, or abusive conduct.
• Comply with all applicable laws and regulations.

User Content

By submitting content to Yaya, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content in connection with our services.

Platform Content

All Yaya materials (text, graphics, logos, software) are protected by intellectual property laws. You may not use or distribute them without our written consent.

Yaya Concierge fees

Concierge fees are separate from Platform subscriptions. Before work begins, the family signs a Concierge Service Agreement and pays through the Stripe payment link supplied by Yaya. Package inclusions, payment requirements, cancellation and refunds are set out in that agreement.

Yaya offers subscription plans on CareFinder Web and through the Apple App Store and Google Play.

CareFinder Web subscriptions are billed through our payment provider and renew automatically unless you cancel. You can manage payment details and cancel renewal through Manage Subscription in CareFinder, or the customer portal linked in your billing emails. After cancellation, access continues until the end of the paid billing period. Cancel before the next renewal charge to avoid another payment. If you contact us within 24 hours of a CareFinder Web charge, whether a first purchase or a renewal, we will refund it.

The following terms apply to Yaya mobile app subscriptions purchased through the App Store or Google Play.

• Subscriptions auto-renew unless canceled at least 24 hours before the renewal date.
• Charges are processed by Apple or Google at the time of purchase.
• Subscription management and cancellations must be done through your Apple or Google account settings.
• Refund requests must be directed to Apple or Google in accordance with their policies.

To the fullest extent permitted by law, Yaya is not liable for:

• Any disputes, claims, or damages arising from engagements between Service Seekers and Service Providers.
• Fraudulent or inaccurate information posted by users.
• Indirect, incidental, or consequential damages, including loss of profits or data.

Nothing in these Terms limits rights provided under applicable consumer protection laws.

We may suspend or terminate accounts that:

• Violate these Terms.
• Engage in fraudulent or unlawful activity.
• Pose risks to other users or to Yaya’s platform.

Terminated users are not entitled to refunds or reinstatement.

• Users may leave factual, experience-based reviews.
• Yaya does not verify reviews and may remove misleading, defamatory, or harmful content.

These Terms are governed by the laws of the United Arab Emirates. Disputes shall be resolved exclusively through binding arbitration at the Dubai International Arbitration Centre (DIAC).

Class Action Waiver

You agree to resolve disputes with Yaya on an individual basis and waive the right to participate in a class, collective, or representative action.

Indemnity

You agree to indemnify, defend, and hold harmless Yaya Middle East FZ-LLC, its officers, employees, and affiliates from and against any claims, damages, liabilities, costs, or expenses (including legal fees) arising out of or related to your use of the Platform, your interactions with other users, or any breach of these Terms.

UAE Users

Users must comply with UAE Domestic Workers Law (Federal Law No. 10/2017) and related MOHRE requirements. Yaya advises Service Seekers to ensure contracts and visas are compliant with UAE law.

Bahrain Users

Users must comply with Bahraini labor and immigration laws, including visa sponsorship requirements overseen by the Ministry of Labour and Social Development. Consumer rights are protected under Bahrain Consumer Protection Law (Law No. 35 of 2012).

We may update these Terms from time to time. Changes will be communicated via in-app notification, email, or website notice. Continued use of the Platform constitutes acceptance of the updated Terms.

For questions or concerns regarding these Terms, contact us at: